Gaijin Community Guidelines: Digital Services Act
THESE GAIJIN COMMUNITY GUIDELINES: DIGITAL SERVICES ACT FORM AN INTEGRAL PART OF THE COMMUNITY GUIDELINES (“GUIDELINES”) AVAILABLE AT LEGAL.GAIJIN.NET/COMMUNITYGUIDELINES. BOTH THE GUIDELINES AND THESE PROVISIONS SHOULD BE INTERPRETED AND APPLIED TOGETHER.
The capitalized terms not defined within this document shall be interpreted as provided in the Guidelines.
1. GENERAL INFORMATION
The Digital Services Act (“DSA”) entered into force in the European Union (“EU”) on November 16, 2022. The DSA applies exclusively to Users residing in the EU. Users in jurisdictions outside the EU should refer to all the guidelines available at legal.gaijin.net/communityguidelines for further details.
The DSA outlines the responsibilities of digital services acting as intermediaries, which connect consumers with goods, services, and content, including online platforms where Users can share their experiences with others, such as Gaijin Website(s). The DSA strengthens User protections, upholds fundamental rights online, introduces a comprehensive framework for transparency and accountability, and implements a consistent approach across the EU.
2. INFORMATION ON ACTIVE MONTHLY USERS
According to Article 24(2) of the DSA, online platforms must disclose information on the average monthly active Users within the EU at least once every six months. This requirement helps determine if an online platform qualifies as a "very large online platform" (“VLOP”), which is defined as a platform attracting an average of at least 45 million Users per month in the EU, equivalent to 10% of the EU's population. VLOPs are subject to additional obligations due to their significant impact on content distribution within the EU.
For the six-month period from August 2023 to January 2024, the average number of monthly active Users on Gaijin's Website(s) within the EU was below the VLOP threshold of 45 million. As such, Gaijin does not meet the criteria for classification as a VLOP.
We will continue to monitor the number of monthly active Users on our Gaijin Website(s) in the EU and publish updated information as required by Article 24(2) of the DSA.
3. UNLAWFUL CONTENT
If you encounter any “Unlawful Content” on Gaijin's Website(s), as defined by applicable law (such as illegal hate speech, terrorist content, or illegal discriminatory content), please submit a Notice of Unlawful Content (“Notice of Unlawful Content”).
Your Notice of Unlawful Content should include the following details:*
(1) A list of all Unlawful Content, with sufficient information to identify its exact location (e.g., URL, screenshots);
(2) Explain why you believe it is Unlawful Content, with supporting documentation (e.g., licensing agreements, images, registrations). If you believe the content violates EU law or the law of your country, please include that information;
(3) Your contact information includes your name, email address, and/or physical address;
(4) Confirmation that you reside in the EU;
(5) A statement affirming your good faith belief that the information in your notice is accurate and complete.
* You need to be a resident of the EU to submit a Notice of Unlawful Content.
Actions Against Unlawful Content. We will review your Notice of Unlawful Content promptly and, at our discretion, may take appropriate action against any violations of applicable law. Actions may include:
(1) Temporarily or permanently banning, muting, suspending, or terminating a Gaijin Account. and/or
(2) Removing or disabling access to content in a specific territory that Gaijin believes, in good faith, to be unlawful.
Please refer to Section 3 of the Guidelines for a detailed list of prohibited actions and associated sanctions. We may also act against individuals who submit false Notices of Unlawful Content in bad faith.
Dispute Mechanism. If you believe we have made an error in acting against your Gaijin Account or content, you have the right to appeal our decision within six months by contacting us via our internal complaint system at support.gaijin.net. If the dispute cannot be resolved, you may seek resolution through an Alternative Dispute Resolution (“ADR”) process with an EU-approved ADR entity. Using ADR does not limit your right to pursue legal action in your local jurisdiction. Decisions made through out-of-court dispute resolution are non-binding.
4. DESIGNATED POINT OF CONTACT
Gaijin’s designated point of contact for receiving Notices of Unlawful Content (“Designated POC”) is legal@gaijin.net. You may also send Notices to our Legal Department at 63 Ifigeneias Street, Office 302, Strovolos 2003, Nicosia, Cyprus.
Member States’ authorities, the Commission, and the Board, as provided in Article 11(1) of the DSA, may communicate with us via the Designated POC.
For communication with the Designated POC, please use English or Greek.
For clarity, only notices submitted under the DSA should be sent to the Designated POC.
Last updated: June 02, 2025