Gaijin Privacy Policy

This Privacy Policy reflects how Gaijin Entertainment (“Gaijin”, also “we,” “us”) processes your personal data and explains your rights related to such personal data processing. The Privacy Policy applies to data processing when you install and play videogames owned and distributed by Gaijin (“Game(s)”), use our other applications, browse our Website(s), register and use your Gaijin Account, or otherwise interact with our products and Service(s). Additionally, it covers data processing when you attend events organized by Us or communicate with us in any other way (“Service(s)”).

This Privacy Policy forms part of the Terms and Conditions governing the provision of our Services, including the Terms of Service.

1. WHO WE ARE

Your personal data is processed by Gaijin, which refers to the following legal entities, depending on the Service(s) you use or interact with according to our Terms of Service:

Gaijin Network Ltd, a Cypriot company with registration number HE 312702 and registered office at 63 Ifigeneias Street, Office 302, Strovolos 2003, Nicosia, Cyprus; and

Gaijin Distribution Kft., a Hungarian company with registration number 01-09-182370 and registered office at Hungária körút 162-166, Budapest, 1146, Hungary.

In certain cases, our partners may also be considered data controllers for specific aspects of personal data processing. For instance, when you access our Service(s) through gaming consoles or platforms, your interactions with those platforms are controlled by their respective providers. You can learn more about their data processing practices by reviewing their respective privacy policies.

The primary point of contact for any inquiries is the Gaijin Support Portal. You may also contact us directly via email at privacy@gaijin.net, or by mail at the following address: Gaijin Network Ltd, 63 Ifigeneias Street, Office 302, 2003 Strovolos, Nicosia, Cyprus. Additional contact information can be found in Section 12 of this Privacy Policy.

2. WHAT DATA WE PROCESS

Gaijin processes personal data collected from various sources, including:

• Data that you provide to us directly.

• Data that we collect automatically when you use our Services.

• Data that we receive from third parties.

2.1. Data You Provide Us

While using our Service(s), you provide us with personal information in various ways, such as when you register and manage your Gaijin Account, access Gaijin Website(s), play Gaijin Game(s), or use any of our other Service(s). You also provide us with personal information when you purchase products or Service(s), engage in discussions on Gaijin forums or social media, as well as during other interactions, such as participating in surveys, requesting customer support, reporting technical issues, or communicating with us regarding complaints or inquiries.

The types of data we collect may include the following categories:

• Identification and Contact Information. To access most of our Service(s), such as Game(s) and related events, you must create a registered account (either a Gaijin Account or accounts through third-party platforms like Google, PlayStation, Steam, etc.). The registration data typically includes your email address, password, and username. You may also provide additional contact information, such as a mobile phone number or a secondary email address, for enhanced security and account recovery purposes should you lose access to your primary email account. If you access our service(s) via a third-party platform account, we process the associated account identification data. If you are a minor or for any reason lack full legal capacity, we may request contact information for a parent, guardian, or other legal representative. In specific cases where you partner with Gaijin, we may collect additional personal data, such as your full name, ID, address, and payment details.

• Data Provided to Gaijin Support. We collect the information you provide when submitting requests to Gaijin Support. This includes any data shared during technical support communications. When you submit a request through the Gaijin Support portal (using your Gaijin Account) or via email (without logging into your Gaijin Account), we collect the information provided with your request, such as your email, name, username, User ID, and the contents of your message, which may contain your gameplay data, purchase and payment details, and any other information shared during your interaction with Gaijin Support.

• Security Data. In certain cases, such as when dealing with a security issue, we may ask you to answer security questions to verify your user identity. The information requested may include unique user data that should reasonably only be known to the gaijin account owner, such as your email address, username(s), gaijin account registration date, login data, location data, and details of your purchases and gameplay.

• Other Data You Voluntarily Provide. Occasionally, Users or others may contact us with inquiries, requests, or suggestions, which may include personal data. This can occur, for example, when you reach out via email on topics not directly related to our Service(s), respond to surveys, communicate with us through our Website(s), or engage with us in other ways. We process the data provided in these instances.

2.2. Data We Collect Automatically 

While using our Services, you provide us with personal information, typically when you register and manage your Gaijin Account, use Gaijin Website(s), play our Game(s) or use other Service(s), make purchases, participate in forum discussions and Gaijin social media, respond to surveys, or engage in other interactions with Users. This also includes requesting and receiving support or customer service, reporting technical issues with our Service(s), or communicating with us about complaints or requests.

Such data may include the following categories: 

• Game Data. We collect data about your In-Game actions, matches, In-Game interactions with other players, the start and duration of your gaming sessions, their results, and data about choices made within gameplay. In addition, we may collect recordings of your gameplay, but we will keep them for a very limited time and further delete them.

• In-Game Communications. Our Game(s) allow you to send text and audio messages that are visible to other players during a Game(s) session. We do not retain these messages beyond the session unless they are flagged for review due to a report concerning violations of our Terms and Conditions or applicable laws.

• Identification Information. We may collect data about your use of our Service(s) to provide and improve our Service(s), ensure User security, enhance your experience, develop new features, and optimize our existing offerings within our Service(s). For example, the identification data we collect may include (1) your User and device ID, (2) approximate location data (such as IP address and related information like country and city), (3) language preferences, (4) authentication security details, and other related information.

• Device Data. To optimize our Service(s) for your device and usage circumstances, we collect information about your device to ensure compatibility, functionality, and security of our Service(s), as well as to adjust the Service(s) to your location. This data may include, but is not limited to, the following: device ID, MAC address, approximate location, language settings, time zone, localization settings, device information, operating system, installed applications, phone network operator, network type and connection, internet speed, screen resolution and orientation, device hardware specifications (such as CPU, GPU, RAM, ROM size, battery), and other relevant software and hardware information.

• Purchases Data. We collect information related to purchases made through our Service(s) to enable you to buy In-Game Items within your Gaijin Account. This includes the type and, where applicable, the quantity of each In-Game Item purchased, linked to your identification data, as well as its cost to reflect these transactions in your Gaijin Account. In compliance with tax regulations, we also collect payer information. As a result, we only process the essential data required for purchases, such as the purchaser's name and address, payment amount, and other tax-related information.

• Game(s) Performance Information. We may collect data regarding the performance of your device while accessing our Service(s), including crash reports, technical errors encountered during gameplay, and information related to lost internet connections.

• User-Engaging Programs and Events Data. If you participate in user-engaging programs or events related to our Game(s), organized by Gaijin or our partners, we collect information about your participation and performance, as well as any data you provide during these events.

• Forums and Social Networks Communications. When using our community interaction Service(s) (such as forums) or communicating with Gaijin or other Users through our official social media accounts, any information you post will be shared with Gaijin. We may process this data to respond to your inquiries and to enhance both your User experience with our Services and the overall community interaction.

• User-Generated Content (“UGC”). You may create and share content related to our Game(s) and other Service(s) on various gaming platforms, as well as on our Website(s) (such as forums). We collect and store such UGC and may review it to ensure compliance with our Terms and Conditions and assess potential collaboration opportunities with you under the Gaijin Contribution Agreement.

• Social Media Data. If we are partnering with you as a creator or moderator on social media or game-related platforms or are interested in such a collaboration, we may review the relevant social media data you share with Us, including account identifiers, statistics from your social media channels, or your activity on forums. We may contact the respective social media platforms to verify the accuracy of the data provided and assess its relevance to our collaboration. Additionally, if you make public posts or comments in our social media communities, we will have access to this data and may use it to ensure compliance with our Terms and Conditions and the terms of our collaboration with you.

• Advertising Data. We analyze your interactions with advertisements on our Service(s) or from our advertising partners to promote our Service(s) and improve our advertising performance. This data may include your device ID or advertising ID, your location and device settings, and your actions related to advertisements (such as clicks, website visits, account registrations, and claims for bonuses).

• Cookies and Similar Technologies. We may use cookies and similar tracking technologies to recognize you and/or your device for the purposes outlined in this Privacy Policy. For more information about how we use cookies, please refer to our Cookie Policy.

2.3. Data We Receive from Third Parties

We may receive certain data from our partners, affiliates, and vendors who help us provide our Service(s) to Users. This data includes the categories listed below.

• Third-Party Platform Account Login Information. You can log into our Service(s) using credentials from social networks (e.g., Facebook), gaming platforms and consoles (e.g., Steam), device accounts (e.g., Apple ID), or similar services and websites. In these cases, the respective platform may share specific information with Gaijin, in accordance with their privacy policies. This may include your third-party account display name, user ID, email address, device identification, and location.

• Data From Gaming Platforms. Some of our Games within the Service(s) are accessible through third-party platforms, such as PlayStation, Xbox, Nintendo Switch, and mobile platforms. To offer you our Services and retain your progress and preferences, we may collect information including user IDs assigned by the platform, email addresses, approximate location, language, purchases made on the platform’s store, game activity, friends list, rankings, achievements, and preferences related to the Service(s). Some platforms may allow you to control which data is shared.

• Advertising and Analytical Data. We occasionally work with business partners and vendors for advertising and marketing analysis. These third parties provide us with enhanced data through analysis, which helps us improve our Service(s) and your User experience. They may also provide anti-fraud data to help us track fraud in advertising.

• Payment Details. Our payment providers collect your credit card details, e-wallet information, or other payment details related to your purchases. These details depend on the payment method used to purchase our paid Services. We only collect payment verification data and do not have access to the full payment details.

• Social Networks Data. We do not collect information from public sources like social media or public registries unless you voluntarily share your social network data (such as YouTube or Twitch) for participation in our Service(s), events, or programs that require such data (e.g., Content Creator Programs). In such cases, social networks may share your display name, user ID, and account statistics (e.g., subscriber counts, streaming times) through special tools. This data helps us verify your eligibility for the program and account ownership. If you make public posts or comments within our social network communities, we will have access to that data and may use it to ensure compliance with our Terms and Conditions and any collaboration agreements with you.

3. PURPOSES FOR WHICH WE PROCESS YOUR DATA

We collect and process your data for the following purposes:

• Providing You with Our Services. To use any of our Service(s), you must agree to our Terms and Conditions, which are part of a set of legal documents. To fulfill this contract and provide the Service(s), we need to process your personal data in order to:

- Register your Gaijin Account, including through third-party services and websites;

- Provide access to our Game(s) and other Service(s), including social features like in-game chats, forums, and event-related social network platforms, allowing communication with other players;

- Process payments you make related to our Service(s);

- Enable paid Service(s) upon your request;

- Manage our Service(s);

- Provide you with technical and administrative support to ensure a smooth experience with our Service(s).

For these purposes, we may process all categories of personal data, whether provided by you, collected automatically, or received from our partners.

Legal basis for processing: Contract performance (Terms and Conditions) and, in some cases, our legitimate interests (tailoring Service(s) to User interests and updating the Service(s)).

• Development and Improvement of Our Services and User Experience. We are committed to continually improving our Service(s) and your experience when using them. This also includes designing new services. To do this, we may process your data for:

- Improving and developing our Service(s);

- Diagnosing, correcting, and preventing issues or failures with our Service(s);

- Enhancing your experience while using our Service(s);

- Ensuring and enhancing the security of your Gaijin Account and the data we process;

- Interacting with you on forums and social media;

- Informing you about updates and improvements to our Service(s), as well as sending security alerts and technical notifications;

- Notifying you about events, competitions, and special offers provided as part of our Service(s);

- Responding and processing claims, complaints, and other requests;

- Ensuring your compliance with the Terms and Conditions;

- Encouraging participation in events and our User engaging programs.

The personal data processed for these purposes typically includes information about your device and its performance, purchase history, game data, participation in user-engaging programs and events, data from gaming platforms, and User feedback collected through various channels (such as in-game chats, our websites, community social networks, surveys, beta testing programs, and direct communications). Additionally, we process advertising and analytical data, along with any other data necessary for the specified purposes.

Legal basis for processing: Contract performance (Terms and Conditions), our legitimate interests (improving Service(s) and tailoring them to User interests, developing new Service(s)).

• Personalization of Your Preferences. To keep you informed about news related to our Service(s), we may send you updates as well as information on new Service(s) or features within our Service(s). We may also notify you about changes to our Terms and Conditions from time to time.

For this, we typically process your contact and identification information.

Legal basis for processing: Consent (which is provided by you when selecting which news or updates you want to receive); contract performance (for updates to Terms and Conditions).

• Regulatory Compliance. To meet the requirements of the laws applicable to Gaijin and its activities, as well as to fulfill requests from authorized state or municipal bodies under applicable laws, we sometimes may need to process your personal data due to legal obligations within the relevant legal frameworks. In each case, we carefully evaluate whether a specific legal obligation requires data processing.

The types of data that may be required for this purpose include all categories of data we process. Common examples include purchase data, contact information, and device data.

Legal basis for processing: Compliance with legal obligations.

• Claims Management. If we become involved in a dispute, whether as a claimant, defendant, or third party, we may need to process the personal data required to support and defend our position. This applies to both negotiations and dispute resolution with authorized bodies.

The data required for this purpose may include all categories of data we process, depending on the specifics of the claim. This may include, for example, account restriction history, active penalties, case details, and interactions with Gaijin Support.

Legal basis for processing: our legitimate interest (handling claims and defending our position).

• Partnerships, Tournaments, Events, and Other Activities related to Our Game(s) and Service(s). We organize various tournaments, events, and other activities related to our Game(s) and may offer benefits or partnering opportunities to participating Users under specific conditions. This might require us to process personal data for the following purposes:

- Verifying your identity and confirming eligibility to participate in the relevant activities;

- Evaluating cooperation potential;

- Monitoring your activity and ensuring compliance with the cooperation terms;

- Selecting winners of events;

- Calculating and distributing rewards or other compensations, including handling delivery;

- Providing informational and administrative support for the activities.

The data processed for these purposes may include identification information, contact details, payment information, content or activity data related to tournaments and events, delivery address, and social media data.

Legal basis for processing: Contract performance (such as Gaijin Contribution Agreement, Gaijin General Rules for Promotional Events, individual contracts with winners, contributors, or content creators), compliance with legal obligations (for reporting when required).

• Prevention of Cheating, Fraud, and other Inappropriate Practices. We are committed to providing Users with a fair, fun, and competitive gaming experience and play, and we take cheating very seriously. Our Terms and Conditions strictly prohibit the use of cheats, hacks, or any other unauthorized game modifications. To enforce this, we may use anti-cheat and fraud prevention technologies to protect such unauthorized use of our Game(s), intellectual property, and other rights. In doing so, we may process anti-cheat data and other relevant information to help us identify prohibited behavior on a case-by-case basis.

Legal basis for processing: Community and our legitimate interests (securing fair gaming, maintaining quality services, protecting intellectual property, and safeguarding our reputation).

• Marketing and Promotion. We might analyze your interaction with our marketing and promotional activities and advertisements to manage our ad campaigns and analyze ad performance. For example, our advertising partners may place a registration link, via which we can track registration numbers and ad effectiveness In return, we may offer you in-game benefits. Aggregated or de-identified information about User interaction with our advertising may be used to improve our marketing strategies and our marketing strategies and perform audience analysis.

Legal basis for processing: our legitimate interest (improving services and tailoring them to User interests), and in exceptional cases, your consent.

• Advertising. We may process your personal data for direct marketing and display advertising purposes to promote our games and Service(s). This could include personalized advertising tailored to your interests and displayed on websites, social networks, and third-party apps.

Such advertising may be personalized and tailored to your interests. In such cases, we may share with our advertising partners your various identifiers (like cookie IDs or device IDs) and advertising cookies or similar technologies like tags, pixels, and beacons as described in our Cookies Policy. When we match identifiers, we may use this information along with your web browsing activity and interactions with ads to determine which ads to display, improve our advertising campaigns, and assess their effectiveness. You can disable cookies and withdraw your consent anytime through the settings at the bottom of our Website(s). Please note that while you may still see ads, they may not be as relevant to your interests.

Legal basis for processing: Contract performance (under Gaijin’s Terms and Conditions, providing you with reciprocal benefits, such as in-game rewards) and your consent.

4. HOW WE SHARE DATA

We do not sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate your personal data to third parties for monetary or other valuable consideration. To clarify, this includes not sharing or selling mobile information to third parties for their own marketing purposes.

However, we may share data in limited circumstances with our partners, service providers, and affiliates, including those outside the European Economic Area (EEA).

4.1. With Whom We Share Data

Gaming and Other Digital Platforms. We share your data with our business partners who are involved in the distribution of our Games via various third-party platforms, which allow our Users to access our Services through these platforms. This also enables user support and provides all features related to our Services for those playing our Games on these platforms. Some of these partners are located outside the EEA. For example, Microsoft (operating Xbox), Nintendo (operating Nintendo Switch), and Sony Interactive Entertainment (operating PlayStation).

Authorization Platforms. You can log into our Services using credentials from third-party services, such as Steam, PSN, Apple Game Center, Google Play, Xbox, and Amazon. We also provide you with the option to log into third-party services via your Gaijin Account. In these cases, we share login data with our partners.

Payment Service Providers. We use authorized payment service providers to process payments for our Services. Depending on your region, your data may be shared with licensed payment service providers operating within your respective region or country.

Anti-Cheat Systems. We may monitor your activities while you are using our Services and analyze the devices and software you are using to ensure compliance with the Gaijin Terms of Service. This includes preventing cheating and fraud in our Games, as well as monitoring and addressing toxicity.

Advertising Partners. From time to time, we may work with advertising partners who assist us with tracking and analytics. We may share anonymized information such as your device, location, purchase data, and usage of our Services. These partners may combine this data with their own to enhance their advertising targeting.

Operating Partners. We engage server hosting providers who store the data necessary for providing our Services online.

Partner Developers, Publishers, and Local Distributors. We share your data with publishers and developers who collaborate with Gaijin to publish their games, use Gaijin's game development and operations tools, or utilize Gaijin Accounts for login and access to Gaijin Services for game development through the Gaijin Application Platform. If you are accessing our Services through a local distributor, you can find more detailed information about this data-sharing process in this Annex.

Gaijin Users. Other users of our Services may see some of your data when certain Services features allow for it. For example, your username, avatar (profile photo), and your linked account data (such as Steam, PSN, Apple Game Center, Google Play, Xbox account), which are visible to other players They can also view any content you publicly share within our Services and social network communities (such as public messages, uploaded files, etc.), as well as some of your game results (including in-game ratings, leaderboards, and achievements).

Business Service Providers. We may share personal data with third-party service providers, such as software developers or administrative service providers, who help us operate and manage our Services.

Affiliates. We may share personal data with companies within the Gaijin group or affiliated entities.

Auditors. In cases where an audit or financial reporting requirement is mandated by applicable law, we may share data with third parties to meet these obligations. We carefully evaluate each situation and ensure that only the minimal necessary data is shared.

Governmental Bodies. We may share data with government authorities, either directly or through our partners, if required by applicable law, if legally requested by authorized bodies, or when necessary to protect the rights or interests of our users or ourselves. In such cases, we carefully assess what data to share, providing only the minimal necessary information.

Additionally, we may seek your explicit consent to share your personal data with third parties. In such cases, we will specify the third parties involved, the type of data being shared, the purpose of sharing, and other relevant details on relevant data processing.

4.2. Transferring Your Data Abroad

As a global organization, we may transfer your data to third parties in various countries, including those outside the European Economic Area (EEA). We make every effort, including compliance with applicable laws, to ensure an adequate level of personal data protection for each such case. Some countries to which we transfer your data may have different data protection laws than those in your jurisdiction.

However, in these cases, we take reasonable steps to ensure that third parties receiving your personal information provide sufficient protection of your data. Gaijin undertakes to implement appropriate physical, technical, and administrative security measures to safeguard the adequate protection of your data.

5. HOW LONG WE PROCESS YOUR DATA

We process your data for as long as necessary to fulfill our processing purposes, comply with legal retention periods, uphold our legitimate interests, or when storage is required for technical reasons.

Your personal data is retained for as long as it is needed to fulfill our processing purposes (such as while your Gaijin Account remains active, in accordance with the Terms and Conditions) and in line with our legitimate interests, legal obligations, and technical requirements for data storage. Once the retention or processing period expires and there are no contrary legal or contractual obligations, we will delete or anonymize your data.

Please note that we may continue to retain certain user data even after complying with your request for its deletion in the following cases:

• We have a lawful basis to continue processing your data beyond your consent (for example, to comply with tax, accounting, know-your-customer, anti-money laundering, or other legal requirements and obligations).

• Your User data has been anonymized so that it can no longer identify you, thus no longer constituting personal data.

6. CHILDREN’S DATA

We recognize the importance of protecting children’s data and confirm that we have a special duty to address this concern. Therefore, we take additional steps to verify the age of users and restrict access to our Services for those who have not reached the required minimum age.

We do not intentionally collect, store, or process any personal data from users under the age of 16 unless we have obtained consent from their parent, legal guardian, or another person that holds parental responsibility.

If you are a parent, guardian, or holder of parental responsibility, and you wish to withdraw your previously given consent, or if you discover that your child has provided us with their personal data without your consent, or you believe we have unintentionally collected and processed your child’s data in violation of applicable laws, please contact Gaijin Support to request the removal of such data. To proceed and process this request, we may ask for proof that:

• The child is under the age of 16 (or under the minimum age required for consent according to applicable laws).

• You are the holder of parental responsibility for the child.

If it transpires that we have unintentionally collected personal data from a child under the age of 16 (or a child who has yet to reach the age of consent in accordance with applicable law) without the consent of their parent, legal guardian or holder of parental responsibility, we will take all reasonable steps to erase this information as soon as possible, unless we are legally obligated to retain it.

We strongly encourage parents, guardians, and other holders of parental responsibility to educate their children not to disclose personal information such as their real names, addresses, phone numbers, financial details, or other sensitive data about themselves while using our Services or participating in in-game chats, forums, or other online activities.

7. HOW WE SECURE DATA

We continuously work to develop, enhance, and implement administrative and technical measures to protect your data. These measures are designed to prevent unauthorized actions by third parties or accidental events, such as unauthorized access, disclosure, alteration, destruction, malicious use, or accidental loss or corruption of your data. We take all reasonable steps necessary to ensure that your data is securely handled and in compliance with this Privacy Policy.

Please note that some of our servers, where we store information containing your data, are located outside the European Economic Area (EEA).

8. AUTOMATED DECISION-MAKING AND ONLINE TRACKING

Gaijin does not use your personal data for profiling or for any form of automated decision-making that could impact your, including access to the Services or other rights under the Terms and Conditions.

However, some of our partners, as described in Section 4 (How We Share Data), may use automated decision-making when processing the data we share with them (for example, to prevent cheating and unfair play).

We use various techniques on our websites that allow us and our third-party partners to recognize you during your visits to our Website(s) and potentially track your activity across multiple sessions. This data is primarily used to enhance and personalize your experience on our websites. Our systems, or those of our partners, recognize you when you visit any Gaijin website by sending 'cookies' to your browser for identification. This allows us to personalize the website settings and content based on your preferences and past experiences.

9. YOUR RIGHTS

9.1. Your Rights Related to Your Personal Data

Depending on the applicable data protection laws, you have the following rights regarding our data processing:

• Right to Be Informed. You have the right to be informed how we collect and use your personal data.’

• Right to Access. You have the right to request information about the data we hold about you and to receive a copy of it.

• Right to Rectification. You have the right to request corrections to your personal data if it is inaccurate, incomplete, outdated, incorrect, unlawfully obtained, or no longer needed for processing.

• Right to Erasure (“Right to be Forgotten”). You can request that Gaijin erase your data unless we are required by law to continue processing some of your personal information.

• Right to Data Portability. You have the right to request to be provided with your data in a structured, commonly used, machine-readable format or to ask Gaijin to transfer your data directly to a third party, where technically feasible and reasonable.

• Right to Restrict Processing. You have the right to limit the use of your data in certain circumstances, either fully or partially, unless we are required by law to continue processing it.

• Right to Withdraw Consent. If your data is processed based on your freely given consent, you have the right to withdraw that consent at any time.

• Right to Object: You have the right to object to the processing of your personal data at any time.

• Right to Object to Automated Processing. If your data is processed solely through automated decision-making or profiling, you have the right to object to such processing.

9.2. How to Exercise Your Rights

Managing Privacy and Marketing Preferences

• For Direct Marketing: Gaijin may send news, offers, and updates to the email associated with your account. If you prefer not to receive marketing communications, you can opt out by adjusting your settings in your Gaijin Account. Simply log in to your account, go to Settings > Mailing Settings or Manage Subscriptions, and you can either disable all informational emails or deselect specific categories you are not interested in.

• For Mobile Advertising: If you previously gave consent to receive ads before starting to play, you can withdraw this consent for targeted advertising by unchecking the boxes in the Personal Area > Privacy section of your mobile app.

• For Cookies and Similar Technologies: We use cookies, pixels, beacons, tags, scripts, and similar technologies when you visit Gaijin websites. These are not linked to your account on our services. You can adjust your cookie preferences on any of our websites by clicking the fingerprint icon with cookie settings in the lower-left corner. Please note that disabling cookies in your settings will not automatically delete them from your device, as this is not technically possible. To remove cookies, you must clear them from your browser. For more details, please refer to our Cookies Policy.

Data Erasure

If you choose to erase the data we hold about you, we will delete your information where possible, considering our legal obligations to retain certain data and, in some cases, our right to continue processing it for other lawful reasons (such as investigating prohibited activities).

Please note that erasing your data will result in the complete, irrevocable, and permanent deletion of your Gaijin Account, meaning you will not be able to recover your game progress, in-game assets, or currencies.

To submit a data erasure, please follow the account deletion procedure in the Personal Area of your profile. You can find the guide here.

We will first suspend your account while we gather all the personal data we have on you. During this time, you will not have access to our Services. Typically, we delete personal data within 30 calendar days. However, if we need more time due to technical issues or the complexity of the request, we will complete the erasure within 2 months.

If you decide to restore your account after submitting your data erasure request, you can contact us through Gaijin Support within 30 calendar days of account suspension. We will restore your Gaijin Account and inform you if the deletion process is still ongoing. Otherwise, your account and personal data will be permanently deleted after the suspension period ends.

Exercising Other Rights

If you wish to exercise any other rights related to Gaijin's processing of your personal data, please submit your request to Gaijin Support after signing in to your Gaijin Account. We ask that you sign in to your Gaijin Account to verify your identity and help prevent third parties from accessing your personal data or interfering with the processing of your data and the exercise of your rights.

If you have lost access to your Gaijin Account, you can still exercise your rights. In this case, when we receive your request without identifying information, we may ask for security details to verify your identity and restore access to your Gaijin Account. Typically, these details will relate to questions referring to your account and game data, which only you should know.

You also have the rights mentioned above regarding personal data processed by our partners as independent controllers. You may contact these partners directly to exercise your rights.

10. FOR UNITED STATES RESIDENTS

This section explains how we handle personal information in compliance with applicable U.S. laws and applies only to users residing in states where consumer privacy laws are in effect ("State Privacy Laws").

Your Rights

We greatly value and respect your privacy rights and are committed to ensuring their protection for users residing in the specified states. In accordance with State Privacy Laws, and subject to certain exceptions, you may have the rights as follows below.

• Right to Access (Right to Know). You have the right to know what personal information Gaijin has collected about you and how it is being used and shared. The details we provide you and the procedure for responding will depend on the applicable laws.

• Right to Data Portability. You have the right to request that we provide your personal information in a readable format, making it easy for you to transfer your data to another entity.

• Right to Correct. If you believe the information we hold about you is inaccurate or outdated, you can request that we correct it.

• Right to Delete. You have the right to request the deletion of your personal information held by Gaijin or shared with third parties. Please note that deleting your personal information will result in the permanent deletion of your Gaijin Account. Once deleted, your account, along with any game progress and purchases, cannot be restored.

• Right to Opt-Out of Certain Processing. You may restrict Gaijin's ability to process your personal information unless we have legitimate grounds to continue processing it.

• Right to Opt-Out of Sales or Targeted Advertising. We do not engage in the traditional "selling" of your personal information, meaning we do not trade your phone numbers, email addresses, or other personal details for any compensation. However, like many companies, we may share some of your personal information with third parties to help personalize and enhance advertising on external websites or apps. In certain states, these actions might be considered a “sale” or “sharing” of personal information for targeted advertising, and as such, you have the right to opt out.

• Right to be Free from Discrimination. State privacy laws typically prevent discrimination based on your decision to exercise your privacy rights. This includes practices like offering different quality goods or services, charging different prices, or imposing penalties. We will not discriminate against you in any way if you choose to exercise your privacy rights.

• Right to Appeal. If we deny your request to exercise any of the rights mentioned above, depending on your state of residence, you may have the right to appeal our decision.

• Private Right of Action. Under the laws of some states, you may have the right to seek civil damages for violations of privacy laws, subject to certain limitations.

To learn more about how to exercise your rights regarding your personal data, please refer to Clause 9.2 above.

11. UPDATES

We may update this Privacy Policy from time to time.

In case of significant changes, we will provide a relevant update notice and request your consent for the revised policy to refresh your consent. If you disagree with the updated version, we reserve the right to suspend services that require the processing of your data. For minor changes, no notice will be provided, and it is your responsibility to check for any updates. Any updates to this Privacy Policy will take effect the day after the revised version is published.

12. CONTACT US

If you have any questions about how Gaijin processes personal data or if you disagree with how we handle data processing and protection, please feel free to reach out to us.

The primary point of contact is the Gaijin Support Portal. You may also contact us via email at: privacy@gaijin.net or by postal mail at the following address: 63 Ifigeneias Street, Office 302, 2003 Strovolos, Nicosia, Cyprus (Gaijin Network Ltd).

For further questions or complaints, please contact our Data Protection Officer via email at dpo@gaijin.net or send a letter to Gaijin Network Ltd at 63 Ifigeneias Street, Office 302, 2003 Strovolos, Nicosia, Cyprus (attention: Data Protection Officer).

You also have the right to submit a complaint to our lead supervisory data protection authority in Cyprus or in the country where you are located.

Last updated: June 02, 2025